Processing of personal data
The user authorizes Limoeventos to treat in an automated way the personal data provided, in particular, by the use of cookies.
Limoeventos takes no responsibility for any inconvenience or disturbance caused to the user, by the use of the internet, such as: service breakdown, external intrusion, anomalies caused by computer viruses, or any other case of force majeure.
Refund and Cancellation
Limoeventos values transparency and a good relationship with its clients. Therefore, it establishes the following terms regarding cancellations and refunds of contracted services:
Service Confirmation
The service is considered confirmed after payment and the respective issuance of the invoice/receipt.
Cancellation by the Client
The client may request the cancellation of the service up to six months prior to the event date, via written communication to Limoeventos’ official contacts.
Refund Method
In the event of a cancellation made within the deadline, no cash refund will be issued. We will issue a credit note for the amount paid, which may be used as a payment method when hiring another Limoeventos service.
Credit Note Validity
The credit note will be valid for six months from the date of issue and may be used for a service to be performed on any date, subject to Limoeventos’ availability.
Late Cancellations
Cancellations requested less than six months prior to the event date do not entitle the client to a credit note or any type of refund.
Final Provisions
Limoeventos reserves the right to analyze exceptional situations on a case-by-case basis, without this constituting a future obligation. By hiring Limoeventos’ services, the client declares to be aware of and accept these terms.
Complaints, grievances and dispute procedures
If you wish to put forward any complaints or recommendations to Limoeventos, with headquarters in Av. Mouzinho de Albuquerque – Centro Comercial Premar Loja 4, 4490-409, Póvoa de Varzim, you can do so by phone: +351 91 676 70 00 (national mobile network call) or e-mail: clientes@limoeventos.com.
Should a dispute arise, you can appeal to a consumer arbitration institution. For more information please visit the ‘Portal do Consumidor’, the Portuguese Consumer’s portal at www.consumidor.pt.